Privacy policy

Privacy Policy

At Aurelia London, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and make purchases from us.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Browser type and device information

  • Shopping and browsing behaviour on our website

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order confirmations and tracking updates

  • Prevent fraud and enhance security

  • Improve our website and customer experience

  • Send marketing emails (only with your consent)

  • Comply with legal obligations

3. Payment Security

All payments are processed through secure and trusted third-party payment providers.

Aurelia London does not store your full credit card information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyse website traffic

  • Personalise your experience

  • Deliver relevant advertising

You can disable cookies in your browser settings, although some website features may not function properly.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Email service providers

  • Marketing and analytics platforms

  • Fraud prevention services

We never sell your personal information.

6. International Data Transfers

Your information may be processed outside the United Kingdom, including in countries that may have different data protection laws.

When this occurs, we ensure appropriate safeguards are in place in accordance with applicable privacy laws.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce agreements

8. Your Rights

If you are located in the United Kingdom or the European Economic Area, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent for marketing communications

To exercise your rights, contact us at support@aurelialondon.com.

9. Marketing Communications

If you subscribe to our newsletter, we may send promotional emails.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

11. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@aurelialondon.com

Thank you for trusting Aurelia London. Your privacy and security are important to us.