Shipping policy
Shipping Policy
At Aurelia London, we are committed to delivering your order safely and efficiently.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking number.
2. Estimated Delivery Times
Estimated delivery times vary depending on your location:
United Kingdom
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Standard Shipping: 5–8 business days
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Express Shipping: 2–4 business days (when available)
Europe
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Standard Shipping: 7–12 business days
United States
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Standard Shipping: 7–12 business days
Rest of the World
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Standard Shipping: 7–15 business days
Please note that delivery times are estimates and may vary during peak periods or due to customs delays.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
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Delivery destination
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Shipping method selected
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Order value and promotional offers
From time to time, we may offer free shipping promotions.
4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your parcel.
If you do not receive your tracking information within 5 business days of placing your order, please contact our support team.
5. Customs, Duties and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated.
6. Delivery Delays
While we strive to deliver all orders on time, delays may occur due to:
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Carrier disruptions
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Customs inspections
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Severe weather
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High seasonal demand
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Incorrect shipping information
Aurelia London is not responsible for delays caused by third-party carriers or customs authorities.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is submitted and the order has already been dispatched, we may be unable to modify the shipment.
Additional shipping charges may apply if the parcel is returned and needs to be resent.
8. Lost or Stolen Packages
If your tracking indicates that your order was delivered but you have not received it:
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Check with household members or neighbours.
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Contact the carrier directly.
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Reach out to our support team for assistance.
We will do our best to help resolve the issue.
9. Undeliverable Packages
If a package is returned to us due to:
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Incorrect address
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Failed delivery attempts
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Refusal to pay customs fees
We may issue a refund minus shipping costs, or resend the order at the customer's expense.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@aurelialondon.com
Thank you for shopping with Aurelia London. We appreciate your trust and are committed to providing a smooth and reliable delivery experience.