Refund policy

Return & Refund Policy

At Aurelia London, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return or refund in accordance with the policy below.

1. 30-Day Return Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in their original condition

  • Include all tags and original packaging

  • Show no signs of damage caused by misuse

2. How to Request a Return

To start a return, please contact our support team at:

support@aurelialondon.com

Please include:

  • Your order number

  • Full name

  • Reason for return

  • Photos of the item, if applicable

Our team will respond within 1–2 business days with return instructions.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

We will offer one of the following solutions at no additional cost:

  • Replacement item

  • Full refund

  • Store credit

4. Change of Mind Returns

If you simply change your mind, you may return the item within 30 days.

Conditions:

  • The product must meet the return eligibility requirements.

  • Return shipping costs are the customer's responsibility unless otherwise stated.

5. Refund Processing

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Intimate items such as underwear, if opened or worn

  • Products that have been used, washed, or altered

7. Exchanges

We currently offer exchanges for size or colour, subject to stock availability.

To request an exchange, please contact our support team.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed for dispatch.

9. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your card provider.

  3. Contact your bank.

  4. If the issue persists, email us at support@aurelialondon.com.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@aurelialondon.com

We are committed to making your shopping experience with Aurelia London simple, secure, and worry-free.